- Scope of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale shall apply, without exception or restriction, to any acquisition of hotel room reservation services and additional services (referred to as “the Services”) offered by the hotel establishment to consumers and non-business customers via the Hotel’s Internet site.
The main features of the Services are presented on the Hotel’s website, and the Customer is required to examine them before making any reservation. It is important to stress that the choice and purchase of a Service are the sole responsibility of the Customer.
2. Booking confirmation
To guarantee your reservation, we require your credit card number and expiry date. For all bookings, 30% of the total cost of your room will be taken as a deposit. The balance will be paid on site.
Access to the room is from 4 p.m. and cannot be requested in advance by the customer or with the agreement of the hotelier. Your stay will end at 11.00 am (room check-out time) the morning after the last night of your stay.
Please let us know of any late arrivals. An access code will be sent to you by message and can be used from 10pm at the gates and night entrance. The establishment does not have a night watchman.
For any complaints or queries, please contact 02.51.66.80.30
These sales and cancellation conditions are not valid for non-cancellable, non-changeable and non-refundable bookings.
3. Prices
Rates are quoted in Euros (including VAT) and are those in force at the time of booking. They do not include tourist tax and may be subject to change in the event of legislative and/or regulatory changes likely to lead to price variations, such as changes in the VAT rate in force or the introduction of new taxes.
4. Payment
4.1 Types of payment accepted: We accept the following methods of payment for our services:
Credit cards (Visa, MasterCard, American Express).
Debit cards (Visa Debit, MasterCard Debit, etc.).
Bank transfers (please contact us for details).
Holiday vouchers (ANCV) in paper format only
Cash
Logis gift vouchers
4.2 Non-acceptance of payments by cheque: Since 1 January 2017, our establishment no longer accepts payments by cheque. Therefore, no payments by cheque will be accepted. We kindly ask you to use one of the payment methods mentioned in article 4.1 to settle your transactions.
4.3 Cash limit: In accordance with current legislation and for security reasons, no cash in excess of 1000 Euros will be accepted in our establishment
5. Cancellation or modification of a reservation by the customer
Cancellations will only be accepted on presentation of a written request from the customer to the hotelier.
Cancellation free of charge up to 48h00 before the date of arrival (if you have paid a deposit, this can be refunded on written request). For cancellations between D-2 and D-1, 30% of the amount of your reservation will be debited by the hotelier (if you have paid a deposit, this will be retained). For cancellations on the day of arrival, the first night will be charged to your credit card.
– In the event of a no-show, the minimum amount for one night will be debited. To cancel your booking, please use the website you used and click on : Modify a booking.
Unless expressly stated otherwise, the Customer is obliged to vacate the room before 11.00 am on the day on which the reservation is due to end. If this time is not respected, an additional night will be charged.
Reservation cancellations are effective on receipt of an e-mail from the site confirming the cancellation. If you have not used a website, please send an email directly to info@hotel-aloe.com. In accordance with the provisions of law no. 78-17 of 6 January 1978, you have the right to access, rectify and object to any personal data held about you.
6. Our services
6.1 Pets are accepted for a supplement of €9/night. They are not allowed in communal areas such as the restaurant or the breakfast room. It is strictly forbidden to leave pets in the hotel rooms during the day without the owners being present.
6.2 The hotel swimming pool is reserved for hotel guests. No specific swimming pool towels are provided. The host accepts no responsibility for any accidents that may occur around the pool. Children are under the supervision of their parents.
6.3 The “l’Aloé” restaurant is open to all customers, both inside and outside the hotel. Apart from bookings including the restaurant offer, no table will be automatically blocked at the time of booking. We decline all responsibility if the restaurant is full on arrival. It is the customer’s responsibility to reserve a table in advance by email or a simple telephone call to the establishment.
7. Groups
For all group requests (25 people or more), please contact us at: groupes@hotel-aloe.com . In addition, please refer to the general terms and conditions of sale specific to groups as well as those that will be sent to you once your reservation has been made and confirmed by the Group department.
8. Damage & Nuisances
Our guest rooms have been checked and are available, functional and in good condition. We invite guests to contact the hotel reception immediately to report any shortcomings.
By reserving a room or using the hotel’s facilities, you assume full responsibility for any damage to property or equipment, whether accidental or intentional.
In the event of damage, the customer will be held civilly liable. You will be held responsible for the cost of repairing or replacing damaged property.
Please note that all our rooms are strictly non-smoking. For guests wishing to smoke. Smoking areas outside the hotel are equipped with ashtrays. Only a few rooms have a balcony or terrace where smoking is permitted.
Please note that smoking inside the room or in a non-smoking area of the hotel will result in additional cleaning charges. If smoke, odour or cigarette butts are found in the room, the hotel reserves the right to charge an amount equivalent to one night’s stay to cover the special cleaning costs required.
In the event of non-compliance with the hotel’s internal regulations, the customer will be asked to leave the hotel without being able to demand any reimbursement.
As our hotel is an establishment open to the public, it is a place of rest for our customers. According to the law, any noise nuisance exceeding 22:00 and before 7:00 in the morning is considered an offence: “No particular noise should, by its duration, repetition or intensity, affect the tranquillity of the neighbourhood or human health, in a public or private place”. (Article R. 1336-5 of the French Public Health Code).
9. Relocation
In the event of total or partial relocation at the discretion of Hôtel ALOÉ, the guest(s) will be accommodated in an establishment of equal or higher category in the vicinity of the Hotel at no extra charge.
The cost of the transfer shall be borne by the Hotel, without the Customer being entitled to claim additional compensation.
10. Bedding available for children
When you make your reservation, an option is available for sleeping arrangements for children under the age of 13. The beds provided are suitable for children. The establishment accepts no responsibility for the comfort of the person sleeping on these beds if they are over 13 years of age or of adult size.
Baby cots are available at no extra charge. If you need one, please let us know at the time of booking.
11. Forgotten items
All items forgotten or abandoned on the premises will be stored for a period of one year and one day from the date of discovery. Once this period has elapsed, they may be resold under the conditions laid down in the law of 31 March 1896.
Any return of an item by post or parcel following the customer’s request will be sent by recorded delivery and insured for the value of the item. The item will be sent once the customer has paid the shipping costs.
12. Insurance & liability
As the hotel does not have custody of the personal belongings of residents, nor of the equipment that the customer stores in its rooms and premises, it cannot under any circumstances be held responsible in the event of theft or disappearance of the said personal belongings and/or the said equipment.
The Hôtel ALOÉ does not have a luggage room or a secure room for personal belongings, to be made available to Guests. The Customer may not require the Hotel to provide a room for storing personal effects, suitcases, bags or other items. It is the Customer’s responsibility to find an organisation and a place to store the equipment.
Insurance of the equipment and personal belongings of residents remains the responsibility of the Client, who expressly waives any recourse against Hôtel ALOÉ for any damage caused to his/her property, including theft of said property.
With respect to clothing, luggage and miscellaneous items left in the rooms, as well as items left in vehicles parked on the premises of which Hôtel ALOÉ has private use, the Hotel may not be held liable beyond what is provided by law under Articles 1952 to 1954 of the Civil Code.
13. Complaints
All complaints must be sent by recorded delivery post to HOTEL ALOE -99 AVENUE DE CHOLET – 85500 LES HERBIERS, no later than 10 days after the date of departure from the hotel.
After this time, no complaint will be taken into account.
14. Disputes
In the event of a dispute, contact the Médiation Tourisme Voyage
BP 80303 // 75823 PARIS CEDEX 17
Website: www.mtv.travel
We reserve the right to modify our General Terms and Conditions of Sale at any time. Any changes will be updated on our website and will apply as soon as they are published. We recommend that you consult our General Terms and Conditions of Sale regularly to keep informed of any updates.